The satisfaction of our customers is the benchmark for our definition of quality. Therefore, the management of TER Chemicals Distribution Group has introduced a quality management system already in 1993, which is subject to the regulations of the international quality standard DIN EN ISO 9001 : 2015.

Our employees are responsible for the quality of their performance in all areas and cooperate in improvement measures. Everyone acts in accordance with the law and responsibly towards business partners and each other in the TER Group. Compliance with quality assurance measures is demonstrated by regular internal system checks and by external audits. We ensure that

• the products we sell meet the high expectations of our customers
• all work processes are planned and monitored, methodical improvement opportunities are used in all functional areas
• quality problems that occur contrary to expectations are consistently identified and eliminated

A full overview of our certificates is available in our download section.

It is not just the EU Regulations on Registration, Evaluation, Authorization and Restriction of Chemicals (REACH), on Classification, Labeling and Packaging of Substances and Mixtures (CLP) and the Biocides Regulation (BPR) that impact most companies in the 27-EU member states, as well as in countries that are part of the EEA. There are over 40 pieces of legislation that regulate chemicals in various areas in Europe.

Chemical safety is part of the business assets of any company that manufactures, handles or trades chemicals.

All actors within the supply chain of a chemical product have the important task of controlling the risks and ensuring the safe use of chemicals. For this reason, TER Chemicals' Chemical Compliance Team ensures that you always receive legally compliant goods and receive the appropriate hazard communication on the products necessary to ensure safe delivery, use and handling.

Hazard communication in the supply chain is essential to ensure chemical safety at all levels.

With a modern hazardous materials management system, we meet the ever-increasing demands for this communication, which enables responsible handling of chemicals. 

We see ourselves as an important communication link between manufacturers and our customers within the supply chain, because our main task is to pass on safety information throughout the supply chain, both from the manufacturer to our customer and from our customers back to the manufacturers.

In this way, we make an important contribution to compliance with all regulations and to the promotion of the European Chemicals Strategy, which is an essential part of the European Green Deal.

Do you have any questions? Feel free to contact me.

Noemi Dimiropoulos
Team Leader QA Technical & Chemical Compliance
Responsible Care Coordinator
Phone: +49 40 300 501 8170
E-mail: n.dimiropoulos[at]tergroup.com

Logistics are a fundamental element of our range of services. Through our local warehouses, we offer our customers punctual and just-in-time deliveries even when requirements are complex. At the same time, direct drop shipments from the manufacturer to our customers are also possible – worldwide. Yet our service begins at an even earlier stage. Hence we’re also able to help with the filling of small containers (in some cases GMP-compliant), repackaging (where necessary with individual customer labels), product refinement (chopping, mixing, grinding, flaking), packaging of mixed pallets, and the optimized last-mile distribution of small quantities. Our high level of service is guaranteed thanks to specially trained logistics experts and strict quality assurance, and we’ve been AEO-certified since 2011. With LZ Logistik GmbH, our corporation has also boasted its own logistics company since 2014, which focuses particularly on handling the warehouse business at our company headquarters and port location in Hamburg.

Do you have an innovative product or process that could suit us? Your idea offers clear advantages over conventional products, such as a significantly lower CO2 footprint - keyword "low-carbon production"? Then we should get to know each other and exchange ideas. We look forward to meeting you!

The TER Chemicals application lab. Supporting you right from the start.
When selecting raw materials or creating a formulation, do you prefer individual advice? Our know-how in the field of cosmetics enables us to effectively support both our customers and our suppliers in product development. Our services range from providing product samples, formulation consulting and development to conducting product trials with subsequent delivery of prototypes and customer testing. In the TER Chemicals application laboratory at the Flörsheim am Main site, our experienced application technicians, engineers and product developers pursue a common goal every day: to find the perfect solution. 
Please also visit our formulation database with innovative guide frame formulations for versatile cosmetic applications. In our newsroom we also report regularly on product and raw material trends. Please take a look.